Refund & Return Policy

Last updated: July 5, 2026

Online Shop Orders

• If an item arrives damaged, defective, or doesn't match its listing, contact us at [email protected] within 7 days of delivery with your order number and a photo of the issue, and we'll arrange a replacement or refund.
• If you were charged more than once for the same order due to a checkout error, let us know and we'll correct it.
• We don't offer "change of mind" refunds once an order has shipped, but reach out if something isn't right — we'd rather fix a real problem than lose a customer over a form letter.

Vending Machine Purchases

• Once a product has been dispensed from one of our vending machines, the sale is final — this is standard practice across the vending industry, and it lets us keep prices low.
• If a machine takes your payment but fails to dispense a product, contact us at [email protected] with the machine's location, the approximate time of purchase, and your payment confirmation if you have it, and we'll make it right — typically a refund or a replacement item.

Repacks & Mystery Packs

• Every repack states its guaranteed minimum up front — for example, our $5 repack guarantees at least one Double Rare EX or better card, plus 15 bulk commons. We don't use inflated odds or fake scarcity; the guaranteed minimum is the only outcome we promise.
• Because only the guaranteed minimum is promised — not a specific card, rarity above the minimum, or resale value — we don't offer refunds based on dissatisfaction with which particular card was pulled.
• If a repack fails to meet its stated guaranteed minimum, contact us with your order/purchase details and we will replace the pack or issue a refund.

Sticker Packs

Sticker packs follow the same terms as other online shop orders (damaged/misdescribed items) or vending machine purchases (final once dispensed), depending on where they were purchased.

Questions

Reach out at [email protected] — we'd rather sort out a real problem than lose a customer over a form letter.